Quality Management System @ Infonet

Being an ISO 9001:2008 Certified Company, at Infonet, we have our own comprehension of the term “Quality”. For us Quality means

– Advanced Design
- Superior Technology
- Perfect comprehension of the Client and his requirements.
- Rigid Process Control
- Impeccable Customer Service. Best of what the Client can get contemporarily.
- Customer Delight
- Fitness - for – use imparted to the Client for a relatively longer time.
- Excellence in Solutions
- Statistical Process Control
- Perfect Supplier Partnership & Customer Relationship Management.
- Conformance to standards and customer requirements
- On – Time – Delivery & Always – Ready – To – Serve.
- No room for errors. Zero Defects is our standard.
- Constant Research & Development
- Good engineering.

As a corporate policy we have adopted Deming’s Philosophy (i.e. Quality = Results Of Work Effort / Total Cost) and courtesy our dedicated staff, today we are functioning at Six Sigma Level.

  1. Create constancy of purpose for continual improvements of product and service.
  2. Learn and adopt new technologies, concepts and work philosophies.
  3. Understand the purpose of inspection and implement it meticulously.
  4. Stop awarding business based on price alone.
  5. Improve constantly and forever the system of services.
  6. Institute training on the job.
  7. Adopt and institute modern methods of leadership.
  8. Drive out fear, create trust and create a climate of innovations.
  9. Break down barriers between departments and individuals.
  10. Instead of vague quality control slogans, posters and exhortations create an actual environment with the Quality Councils, Quality Function Deployment Teams and Quality Audit.
  11. Eliminate numerical quotas. We aim at qualitative service not mere figure tallies
  12. Remove barriers that rob people of the pride of workmanship.
  13. Encourage education and self – improvement for everyone.
  14. Take action to ensure the top management’s permanent commitment to accomplish the transformation.

The fact that, we have been able to put theory to practice is visible from the meteoric success of Infonet and the prestigious clientele who have invested their faith in us not to mention the several global organisations who have felt it strategic to align with us. Nonetheless, our fanatic Total Quality Management has earned us several accolades and certifications.