Services - Facility Management
As per part of Infonet’s Facility Management Services Infonet it is our responsibility to ensure that, the Client’s hardware and software are in top conditions and giving optimum service. The entire IT Environment of the Client is serviced on top – priority basis and all probabilities of technical snags are eliminated. Constant review and quality inspection of the Client’s infrastructure also falls in the purview herein. In nutshell, Facility Management is the ultimate solution for all Your IT – Based requirements. Another representation of Facility Management is the Service Level Agreement (SLA) Model especially fashioned for those organizations who strategize to outsource their facility management operations in lieu of maintaining their indigenous personnel and resources for the same.
Broad service offerings are:
- Availability Management
- Asset Management
- Application Support
- Asset Management
- Backup Management
- Capacity Management
- Configuration Management
- Change management
- Desk-Side Management
- Database Management
- Data-Center Management
- Data Center Management
- Experience Management - Quality Monitoring & Analytics
- Enterprise Application Integration - Enterprise Application & Legacy infrastructure integration.
- Enterprise communication - PBX , IP Telephony
- Fault management
- Help Desk Solutions
- Interaction Management:
* Accessment & Selection of media
* Self Help (IVR, Web based Knowledge management, Auto Dialers)
* Personal Assistance (Email, Chat, Voice, Predictive and Preview Dialers)
* Productivity (CTI, Unified Messaging)
* IT Infrastructure provisioning
- Mail Management
- Network (WAN & LAN) Management
- Performance Management
- Program Management
- Problem & Incident Management
- Relationship Management - eCRM Applications
- System and Application Management,
- Service Management
- Security Management
- Service Desk Management
- Server / Systems Management
- Telecom Management
- Wireless Networking
