Solutions - Convergence

Infonet's Convergence practice with over hundreds of man - years of experience in voice & data communication solutions to create a real end customer delight & have integrated our quality infrastructure experience with our technical & application expertise with our "Customer – At - First" policy.

Being a veteran in the IT industry, Infonet understands fully each aspect of convergence infrastructure practices: Assessment, Design, Architecting, Deployment and Management.

Infonet's Solutions Offerings Include:

  • Relationship Management (e-Customer Relationship Management Applications)
  • Interaction Management:
    • Accessment & Selection of media,
    • Self Help (IVR, Web based Knowledge management, Auto Dialers),
    • Personal Assistance (Email, Chat, Voice, Predictive and Preview Dialers),
    • Productivity (CTI, Unified Messaging),
    • Information Technology Infrastructure provisioning
  • Experience Management - Quality Monitoring & Analytics
  • Enterprise Application Integration - Enterprise Application & Legacy infrastructure integration.
  • Enterprise communication - PBX , IP Telephony